Your privacy is critically important to us. We at TrackaPhone Limited ("TrackaPhone") have a few fundamental principles:
- We don't ask you for personal information unless we truly need it.
- We don't share your personal information with anyone except those with whom you have agreed, to comply with the law, develop our products and services, or protect our rights.
- We treat your personal information with the highest regard to privacy and security.
TrackaPhone respects your right to privacy and shares your concern about the security of any data you may submit to TrackaPhone via TrackaPhone's websites and related services (the "Site"), currently accessible at www.trackaphone.com. The following statement (the "Privacy Policy") discloses the guidelines TrackaPhone has established for protecting the information you provide to TrackaPhone during your visit to the Site.
The Site is owned, operated, and maintained by:
TrackaPhone Limited
PO Box 844, Wallsend, Newcastle Upon Tyne, NE28 5BH
E-mail support@trackaphone.com
What information about me does TrackaPhone collect and how is it used?
TrackaPhone only collects personal information about you if you voluntarily choose to share it with TrackaPhone. TrackaPhone does not share, rent or sell information concerning TrackaPhone's members or other users of its website to third parties in ways other than disclosed in this privacy statement.
By replying to the consent request text message and downloading the Alert Client mobile application, you agree that your location may be shared with the 3rd party identified in the consent text message. Your location may be collected while you are not using the application in order to provide emergency responders with your location.
There are pages on the Site for you to update personal information about yourself with TrackaPhone. TrackaPhone does not share, rent or sell your information to another company in ways other than disclosed in this privacy statement.
Like most standard Web site servers the Site uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the Site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
You may decide to send TrackaPhone personally identifying information in an e-mail message which might contain information or inquiries about TrackaPhone's products or services. TrackaPhone will use this information to identify you as a TrackaPhone member and to respond to the electronic mail. TrackaPhone will only use the information obtained to resolve the issue identified in the e-mail. TrackaPhone never sells e-mail addresses. You may change or request deletion of your personal information by contacting support@trackaphone.com.
TrackaPhone will only share your personal information with third parties if:
- TrackaPhone has your consent;
- TrackaPhone determines that it is required to do so by law; such as in response to a court order;
- TrackaPhone finds that you are in breach of its terms and conditions or any of its policies or usage guidelines for specific products or services;
- it is necessary in TrackaPhone's opinion to do so to prevent, investigate, detect or prosecute criminal offenses or attacks on the technical integrity of the Site or TrackaPhone's network;
- it is necessary in TrackaPhone's opinion to do so to protect the rights, property, or safety of TrackaPhone or its employees, the users of its website(s), or the public; or
- it is necessary to fulfill your product or service order.
Information about you and your use of the Site may be aggregated with other information collected on the Site or otherwise used in ways that do not personally identify you or constitute personally identifiable information. This type of aggregated or statistical information may be used by us to improve the quality of the Site or for other purposes that we may deem appropriate.
What does TrackaPhone do to protect the data I transmit to TrackaPhone?
The Site uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information such as your location. TrackaPhone engages a company that is an industry leader in online security and site verification to ensure the security of TrackaPhone's site. The Site is also registered with site identification authorities so that your browser can confirm TrackaPhone's identity before any personal information is sent. In addition, TrackaPhone's secure servers protect this information using advanced firewall technology.
What can I do to help make sure the security works correctly?
To help ensure that these measures are effective in preventing unauthorized access to your private information, you should be aware of the security features available to you through your browser. You should use a security-enabled browser to submit personal information at the Site. Please note: If you do not use a SSL-capable browser, you are at risk for having data intercepted. TrackaPhone will not be responsible for any compromise of data that is intercepted due to your use of an unsecured browser.
Most browsers have the ability to notify you if you change between secure and insecure communications, receive invalid site identification information for the site you are communicating with, or send information over an unsecured connection. TrackaPhone recommends that you enable these browser functions to help ensure that your communications are secure. You can also monitor the URL of the site you are visiting (secure URLs begin with https:// rather than the normal http://), along with the security symbol of your browser (an open or closed padlock in Netscape or a broken or complete key in Internet Explorer) to help identify when you are communicating with a secure server. You can also view the details of the security certificate of the site to which you are connected. TrackaPhone encourages you to use this to check the validity of any site you connect to using secure communications.
You should carefully review security/privacy policies of any third party sites accessible from the Site. Other sites accessible through the Site have their own policies and data collection, use, and disclosure practices. Please consult each site's policies and practice. TrackaPhone is not responsible for the policies or practices of third parties. The information practices of those websites linked from the Site are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit personal information.
Does TrackaPhone offer opt-out or opt-in services?
Yes. If you choose not to share your location with the previously agreed 3rd party, you can select the 'Stop Reporting' menu option in the Alert Client mobile application.
What if information I have previously submitted has changed?
If you need to correct, amend or delete submitted information that is inaccurate please contact TrackaPhone at support@trackaphone.com. TrackaPhone will respond to your email request within 7-10 business days. In addition, you may correct, amend or delete submitted information that is inaccurate by visiting "Update Details" in the Alert Client mobile application.
Privacy Policy changes
If TrackaPhone makes changes to any terms or conditions of this Privacy Policy, these changes will be posted on the Site in a timely manner. If TrackaPhone decides to change this Privacy Policy, it will post those changes on this Privacy Policy and other places TrackaPhone deems appropriate, which may include the Site, for a period of time TrackaPhone deems appropriate, so that you are aware of what information TrackaPhone collects, how TrackaPhone uses it, and under what circumstances, if any, TrackaPhone discloses it. TrackaPhone reserves the right to modify this Privacy Policy at any time, so please review it frequently. In case of a business transaction in which a portion or all of TrackaPhone's business is acquired, TrackaPhone will notify you as described above in this paragraph.
Disclaimer
While TrackaPhone continues to work hard to protect your personal information, no data transmission over the Internet can be guaranteed to be absolutely secure, and TrackaPhone cannot ensure or warrant the security of any information you transmit to TrackaPhone. Transmitting personal information is done at your own risk.
Contact TrackaPhone
TrackaPhone welcomes your questions and comments about security and privacy. Please send any questions or comments via email to support@trackaphone.com.