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Restricted Internet Access |
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Ensure that your network's firewall/proxy server allows you to access the TrackaPhone servers. The IP addresses and ports that will be accessed are:
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IP Address |
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Port |
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80.93.165.2 |
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80 & 443 |
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80.93.165.3 |
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80 |
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Delete
'Temporary Internet
Files' from Internet
Explorer |
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Open
'Internet Explorer'
and select menu
item Tools > Internet
Options.
In the General tab, under Temporary
Internet Files,
click the Delete
Files button.
Tick Delete
all offline content and click the OK button. This may
take several minutes
depending on the
amount of offline
content stored on
your computer. |
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Check
the network settings
for Java |
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Start
Java WebStart
by clicking here.
There are two versions
of Java WebStart.
Follow the instructions
below according
to the title bar
of the application
window.
Java
Application Cache
Viewer
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Select
menu item
Edit
> Preferences.
Click on the
Network
Settings...
button.
If you access
the internet
via a direct
connection,
select Direct
connection
,
or if you
access the
internet via
a proxy
server,
select Use
proxy server
and enter
your proxy
address
and port.
Click on
the OK
button to
confirm any
changes. |
Java
Web Start Application
Manager
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Select
menu item
File
> Preferences.
If you access
the internet
via a direct
connection,
select Use
Browser,
or if you
access the
internet via
a proxy
server,
select Manual
and enter
your proxy
address
and port.
Click on
the OK
button to
confirm any
changes. |
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Remove
then re-install Java |
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Open
the Control
Panel by
selecting Start
> Control
Panel (Windows
XP), or Start
> Settings
> Control
Panel (Windows
2000).
Open Add
or Remove Programs,
then highlight and
remove any entries
that start Java...
or J2SE...
(e.g. Java 2 Runtime
Environment, SE
v1.4.2_06 or J2SE
Runtime Environment
5.0 Update 1.0).
Then reinstall
Java by going to
http://www.java.com,
then click on the
'Download' button
for you operating
system (choose 'Offline
Installation' for
Windows). |
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